Touching Base… 2
June 13th, 2011 by Vanessa
Hello,
As regular visitors may have noticed, we’ve been absent for a few months. This hasn’t been a conscious decision but rather simply that pressure of work and the associated stress have meant that keeping the blog up-to-date has fallen down the list of priorities. We have been tweeting though and you can follow us at @EdinBookshop – in some ways, Twitter with its 140 character limit has been easier to keep up with and it has a more immediate effect in terms of reaction and interaction. But of course 140 characters isn’t enough to convey much beyond the basics so I’ve given myself a talking to and reminded myself that I need to stop neglecting this blog.
There have been some changes round here. Sadly, Becky has left us for fabulous pastures new and we can’t wait to see what she goes on to achieve – wonderful things I have no doubt. Andrew’s departed too which is quite positive really as it means that I’m back in the bookshop full-time and that’s good. I’ve come to the conclusion that Malcolm and I are the best people to run our shop as we know our market and our customers best and also because no-one else is ever going to show the same levels of loyalty and attention to detail and nor is it reasonable to expect them to.
We do however still have our fantastic children’s specialist, Cat and brilliant part-time bookseller Lila and we’re settling down into a routine which means that I get to spend lots of time in the shop whilst also having some time in the office to keep up to date with all the paperwork and to plan things like marketing and events etc – and to maintain the blog.
So, how are things at the bookshop? Well, the decision to merge the two shops was the right one; not only are our costs lower – massively so given the City of Edinburgh Council’s recent business rates revaluations which saw our combined bill rise by something in the region of 80% – but also it’s easier to cross-sell between the two sectors of children’s books and ‘grown-up books’ whereas before I think a lot of people went to one shop or the other. We still need to get the word out there though about what we do as we still get people saying that they didn’t know we were here… that’s one of my priorities for the next few months.
However, we’re not out of the woods yet. Many bookshops have found that the recession has caught up with us over the last few months and our own data shows that average transaction values are down from a year ago. Volume is up though in the last couple of months which is encouraging as it means that we have more customers spending money. As people are obviously reducing their spending (and don’t forget that up here, we also have the uncertainty arising from the SNP’s performance in the recent Scottish Parliament elections), our goal is to increase our customer base so that we keep increasing the volume of books sold. That should also be beneficial when the economy improves… because it will at some point: economies have always been cyclical and this will be no different in that respect.
In the meantime though, do come along and buy a book now and then – if all the people on our mailing list just bought a single paperback from us every two months, it would make the difference between sleeping at night and lying there worrying about the future.
We’ve also started running some price promotions. I’m not keen on discounting – the margins that independent bookshops get from publishers isn’t as generous as that given to say, supermarkets and therefore we don’t have the scope to cut prices as far. Also, bookshops do a lot of things that other sellers of books, whether supermarkets or online retailers, don’t do which make our operating costs higher. When did Sainsbury’s last organise an author event; when did Amazon ever organise a school visit for a children’s author; where’s the customer ordering facility in Asda?
So, we’re discounting in very specific ways. One of our promotions is to offer 2 books for £12 on a select range of titles that we really like. Put another way, with most paperbacks having an RRP of £7.99, 2 for £12 equates to Buy One Get One Half Price which is a good deal in anyone’s book. We rotate the dozen or so titles frequently and try to include some classics along with new releases. Our current selection includes The Finkler Question by Howard Jacobson, Brideshead Revisited by Evelyn Waugh and the new Janet Evanovich, Sizzling Sixteen. We’ve also experimented with signed copies on publication at a discount – for example, had a limited number of signed copies of the last Alexander McCall Smith novel at £11.99 against an RRP of £16.99. We’ve been lucky in that publishers have been really supportive of this and it’s working well in terms of turning browsers into purchasers and seems to generating return business as well. Hopefully, that will continue to happen…
We’ve also tweaked the shop layout a little, reducing stock in sections such as Mind, Body, Spirit (because let’s face it, if you’re going to buy a book about coping with divorce you’re probably going to get it online rather than visit your local bookshop – however discreet we are, this city is like a village!). This has meant that we can expand some children’s sections such as our range of books for older-but-not-quite-YA readers and display the children’s gift books better. And we have a shiny new table in the middle of the front part of the shop (there’s a pic up there at the top) which looks great and is proving very successful as retail space for new titles, craft books and some of the more unusual titles such as the beautiful Atlas of Remote Islands.
Events-wise, we’ve run a couple of book swap evenings which have been hugely successful. We used a lovely space at Henderson’s, the Edinburgh vegetarian restaurant and a local institution, and around 60 customers, both regulars and newcomers, came along to enjoy wine and talk to other booklovers, all bringing with them a book that they wanted to tell other people about. To give it a structure, we adopted Marie Philips and Scott Pack’s brilliant Firestation Book Swap idea of having a couple of special guests. During the evening, in between people chatting to each other, we have two 20 minute-ish interludes where I (or someone else if I can persuade them) talk to our guests about their writing or their lives with books. At the first book swap, Nicola Morgan told me about Write to be Published, the book-of-the-blog that’s just been released and Vivian French and the Scotsman’s Lee Randall talked to each other about their favourite books. At last week’s event Sara Sheridan talked about the breadth of her writing career and most particularly about her historical novels and Ian Rankin talked about his forthcoming book, The Impossible Dead, and read the opening few pages – a world first for our little book swap as the manuscript had only been sent off to his editor the day before. And of course, our guests talk about the books they brought with them and see if they can find takers for them.
Of course, however, much fun the book swaps are (and we’d like to make them a regular happening) they need have a commercial justification. So far, they seem to have – we don’t do booksales at the events, although that may change, but we are seeing a good number of people coming back to the shop following the event to buy books by the authors who’ve been special guests, or to buy books that they heard people talking about. We’re also seeing new customers coming along who are then making the long trek to south Edinburgh to visit the bookshop. All going to plan so far…
I was going to talk about where we’re at on the publishing side of things but I’ve gone on for long enough so that can wait a few days. But, to reassure the people who’ve been emailing to ask if we’re all right, things are ok and life is less stressful and worrying with every day that passes.
Bye for now, Vanessa
















